Refund policy
Return & Refund Policy
At MyTexasGold.com, we stand behind the quality of our products and want you to have the best possible experience.
All Sales Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Please contact us within 3 days of delivery at eloymorin33@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer a replacement or store credit at our discretion.
Shipping Issues
We are not responsible for:
- Delays caused by carriers
- Lost or stolen packages marked as “delivered”
If your package is missing, please contact the carrier directly. However, feel free to reach out and we’ll do our best to assist.
Order Changes & Cancellations
Orders are processed quickly. Once an order is placed, we cannot guarantee changes or cancellations.
Temperature Disclaimer
Some products may be sensitive to heat. While we take precautions (including protective packaging when needed), we are not responsible for:
- Melting or texture changes during transit
- Weather-related damage after shipment
Refund Eligibility
Refunds are only issued if:
- A replacement is not available
- The issue is verified and approved by our team
Approved refunds will be processed back to your original payment method.
Contact Us
For any questions or concerns, reach out to:
eloymorin33@gmail.com